Effective Date: 19 October 2025
Governing Entity: Aramega Digital Solution, LLC – Cairo, Egypt
1) Scope and Acknowledgment
By engaging Aramega, LLC (“Aramega”, “we”, “our”), the Client (“you”) agrees that all payments are governed exclusively by this Refund Policy. No oral statements or informal communications override this policy or any executed Statement of Work (SOW).
2) Non-Refundable Nature of Services
All Aramega services are non-refundable by default, including but not limited to:
- Custom web/software development (WordPress, WooCommerce, Magento, Shopify, or others)
- Hosting, maintenance, monitoring, and security services
- Digital consulting, audits, training, strategy, or project management
- Third-party tools, themes/plugins, and licenses procured on your behalf
- Domain registration, SSL, and API integrations
Once a project/service has commenced — including analysis, discovery, design, configuration, or code setup — no refund, credit, or partial reimbursement shall be issued under any circumstance.
3) Deposits and Upfront Payments
All deposits, retainers, or milestone prepayments are strictly non-refundable, including where the Client postpones, cancels, or modifies scope. Such payments compensate for resource reservation, scheduling, and administrative overhead.
4) Exceptions (Discretionary Only)
Any refund is solely at Aramega management’s written discretion and limited to:
- Projects not yet initiated (no work logged and no resources allocated)
- Exceptional technical failures caused solely by Aramega infrastructure, verified by us and unresolved for more than 30 business days
Approved refunds (if any) are subject to a 10% administrative/processing deduction. Third-party fees are excluded.
5) Client-Induced Delays or Cancellations
- Failure to provide materials, credentials, approvals, or responses for more than 10 business days places the project on hold.
- Inactivity exceeding 30 business days permits Aramega to close the project, retain all paid amounts, and require a new quotation to resume.
- No refunds apply in these cases.
6) Service Acceptance and Warranty
- Upon delivery of files, credentials, or a live preview, the Client has a 5-business-day acceptance window.
- Absence of written feedback within that window constitutes full acceptance; thereafter, the service is completed and non-refundable.
- A 30-day limited warranty covers defects strictly within the accepted scope/spec. Enhancements or changes are billable.
7) Third-Party Fees and External Costs
Fees paid to third parties (hosts, registrars, CDNs, APIs, gateways, licenses, etc.) follow their own terms and are generally non-refundable. Aramega is not responsible for third-party interruptions or policy changes.
8) Chargebacks and Payment Disputes
Initiating a chargeback or dispute without prior written escalation to Aramega constitutes breach. Aramega may suspend services, recover legal/administrative costs, and provide processors with evidence (contracts, SOWs, logs, deliveries).
9) Limitation of Liability
Aramega’s aggregate liability for any claim shall not exceed the total amount paid by the Client for the specific service at issue. Indirect, incidental, special, punitive, or consequential damages (including lost profits) are excluded.
10) Refund Request Procedure
Submit written requests to support@aramega.com including project/invoice reference and reason with evidence. We review within 7 business days and respond in writing. Verbal or informal requests are not accepted.
11) Governing Law and Venue
This policy is governed by the laws of the Arab Republic of Egypt. The Cairo Economic Court has exclusive jurisdiction over disputes.
12) Amendments
Aramega may amend this policy at any time. Changes take immediate effect for new transactions and renewals after the effective date.
13) Final Statement
Proceeding with payment constitutes irrevocable acceptance of this Refund Policy and the applicable Terms of Service.